Before making the purchase, make sure followed the steps below.
For online purchases:
- you have entered the card details correctly (see how to confirm here)
- the billing address is the address you used to register at Broad
- if there is a shipment, the website ships to your address
- check that the app notifications are turned on (see why here)
For in-person purchases:
- check that you are using the correct card PIN (see how to confirm here)
- remember that to enable contactless payments (see how to enable here)
For both online and in-person purchases:
- your card is not frozen (see unfreeze here)
- your account balance of the currency you are transacting in is sufficient to pay for the transaction amount (see add funds here)
- if you are transacting in a currency that is not Pound, Euro or Dollar, remember to have enough balance for the transaction in Euro (see exchange here)
If none of the reasons above fit with your case, send an email the Broad team at ola@broad.app.